At SHINIQUE, we create skincare that is dermatologically tested, science-powered, and herb-enriched, thoughtfully designed to deliver visible results. Each product is formulated with precision and transparency, and we truly hope you enjoy your SHINIQUE experience.

However, if you face any issue with your order, we are here to support you.

Eligible Cases for Return, Replacement or Refund

We offer refunds or replacements strictly in the following cases only:

• You have received an incorrect product
• You have received a damaged product
• You have received an expired product
• You have received an empty package

How to Raise a Request

If you experience any of the above issues, please contact us at [support@shinique.com] within 7 (seven) days from the date of delivery, along with:

• Clear images of the product received
• Images of the outer packaging
• Relevant order details or invoice

Requests raised after 7 days of delivery will not be eligible for return, replacement, or refund.

Important Guidelines

• If the package appears tampered with or unusually lightweight, we strongly recommend recording an unboxing video at the time of opening the package. This will help us verify and resolve your concern efficiently.
• Orders once shipped cannot be cancelled.
  Orders that have not yet been shipped may be cancelled by reaching out to our customer support team.

Processing Timeline

• Please allow up to 48 hours for our team to review your request.
• Once approved, we will arrange a reverse pickup through our authorized courier partner.
• Upon receiving and verifying the returned product, a refund will be initiated within 24 hours to the original mode of payment.

Our Commitment

At SHINIQUE, trust and transparency are as important to us as results. Every concern is handled with care to ensure your experience with us remains seamless, honest, and satisfying.

✨ SHINIQUE — Dermatologically tested. Science-powered. Herb-enriched. Designed for visible results.