Shipping policy

Shipping Policy

Thank you for shopping with Shinique. We are committed to delivering your order in a timely and reliable manner. Please read our shipping policy carefully to understand how your order will be processed and delivered.

Order Processing Time

  • All orders are processed within 1–3 business days, excluding Sundays and public holidays.
  • Orders placed after business hours, on weekends, or during holidays will be processed on the next working day.
  • Processing times may be extended during sales, promotions, or peak seasons.

Shipping & Delivery Time

  • Domestic orders are typically delivered within 3–7 business days after dispatch.
  • Delivery timelines may vary depending on location, courier service, or unforeseen circumstances.
  • Remote or rural areas may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment. Any free-shipping offers will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS. Customers can use the tracking ID to monitor delivery status through the courier partner’s website.

Delivery Attempts

  • Courier partners will attempt delivery up to 2–3 times.
  • If delivery fails due to incorrect address details, recipient unavailability, or refusal to accept the order, the shipment may be returned.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details. We are not liable for delivery delays or failures caused by incorrect or incomplete address information.

Damaged or Missing Packages

  • If the package appears damaged, please do not accept delivery and contact us immediately.
  • Report missing or damaged items within 24 hours of delivery along with supporting images or videos.

International Shipping

International shipping availability, if applicable, will be mentioned on the website. Any customs duties, taxes, or import charges are the responsibility of the customer.

Contact Us

For any shipping-related questions or support, please contact us through the Contact Us page or the support details provided on our website.